INDIA’S ONLY Helpline for interpersonal relationships

Free telephone counseling sessions call us on…
888 884 6262
888 884 6363

Launch Date MUNBAI: Monday, 25th October 2010.

Dimple Shah
(Psychotherapist & Counsellor, director of revival.Life Counseling Center)
Rishtahelpline@gmail.com / Revival.life@gmail.com 9960900363


• Rishta is India’s first relationship helpline; an endeavor by revival.life counseling center to reach out to this very population who are struggling with relationship problems before they become chronic or critical by nature.

• While most help lines deal with specific crisis issues such as suicide / domestic violence / children, there is not a single help line dealing with relationship issues. Many interpersonal relationships show signs of turbulence much before it hits the crisis stage and if concerns are addressed at this early stage, one can save on a lot of pain and energy.

• Rishta Helpline was launched in Pune on 11th September, 2010 and the helpline has got a good response in Pune. Since its launch in Pune in the first month itself we have received 35% calls only from Mumbai, hence we are formally announcing Rishta help line launch in Mumbai on 25th October, 2010 along with new telephone numbers for our Mumbai callers.

• Rishta will be initially operational for 4 hours (1pm to 5pm) Monday through Saturday. Two lines will be simultaneously operational for receiving calls from Mumbai. The numbers are 888 884 6262 & 888 884 6363

• The calls will be manned by counselors trained by revival.life. Rishta help line is one of the only helpline which offers psychotherapeutic help. This approach of counseling empowers the individual to resolve his / her issues without direct advice. We find that this approach works the best and the changes brought about in their lives are long lasting. From the statistics in Pune over 93% of our callers have expressed satisfaction with our services. About 27% of the caller population has called us again for follow up telephone sessions. Each call lasts for about 20 – 43 mins and for the convenience of the callers, they can make telephone appointments for a repeat session with the same counselor.

• We have received a variety of calls on different issues ranging from marital discord, family issues, couple / girlfriend – boyfriend issues, peer and friendship issues, senior citizens, parenting issues and work related professional relationships. I would like to specify two categories of callers here:

• The increase in relationship issues especially marriage, I find is largely due to duality of roles that now a double income group is playing. Wherein the man is expected to, apart from maintaining his traditional role of the financial provider also look into the role of a father, of house manager and like wise the woman apart from looking at the household and maternal responsibilities is expected to share the financial burden of running a house. This role expansion is against the traditional roles which the current generation still has in mind seeing their own parents and is in conflict with the new enlarged role that they are expected to play. So although they are accepting it at a mental level, at an emotional level it causes a lot of stress and conflict. Besides in their daily chores trying to manage these dual roles, they are so tied up that they do not have time to resolve the building conflicts. Many do not come for counseling due to sheer lack of time and the wounds fester.

• This issue is compounded with the divorce being relatively a more socially acceptable and easy option where couples instead of putting their mind together and working on their relationship to resolve their issues prefer to part ways whenever in disagreement or in pain. The social web of joint family which was present earlier is also disintegrating this also adds to the loss of any structure that can further bind them when in conflict.

• All in all with increased stress, ambiguity of roles, double income and financial independence, lack of social support and sheer lack of time to go for counseling are the reasons of increase in problems faced by couples in their relationships.

• We have received many callers who are struggling with this as a core issue and have benefited once they are able to get an insight into their perspective and conflict in resolving their issues over the telephone counseling provided by Rishta help line. We believe people know their problems better than any counselor in the world and therefore the answer to the best solution also lies within them therefore they do not require advice rather require perspective insight. Our counselors help them achieve this through psychotherapeutic skills.
• At work place too its sheer competitive spirit and increased number of opportunities available that itself create stress. There are no limits to what one can make out of his / her career, primarily requiring out of the box thinking which creates higher peer pressure.
Revival.Life is a Therapeutic Resource Aids and Educational Center founded by Dimple Shah, a practicing psychotherapist and counselor. Services provided are for both adult and child dealing with both normal and psychiatric problems. Revival.life has also been conducting certificate training courses for counselors and social workers apart from out reach community programs and research.

In 15 years of my clinical work as a Psychotherapist, dealing with emotional issues of people, interpersonal relations have emerged as a single most crucial factor affecting their performance, health and harmony in life.

• People who are unhappy in relationships begin a domino ripple effect which then affects every other aspect of their lives initially in subtle negative ways; especially through low self esteem and weak self love but later it becomes all consuming.

• This crippling effect can be quickly reduced at an earlier stage, but many wait till things get unbearable to come in for face to face counseling, some never do. Often people have cited lack of awareness of counseling services, lack of time, heightened anxiety of labeling their conflicts as a problem, lack of financial resources, confusion or sheer unavailability of help during crisis as some of the reasons for not seeking early intervention.


In 2007, concerned with the rising suicide rates amongst the youth in the Software and BPO industry, and baffled with the work life stress being indicated as causal factor, revival.life conducted a research to study the causes and its impact of work stress. The outcome of the research was startling, but supporting with my clinical experiences: work life stress is an outcome of interpersonal relationship discord and not the other way round, as is generally believed.


• 7 out of 10 top stressors are interpersonal by nature.

• Interpersonal relationships are amongst the top three causes for suicides across all age groups.

• Relationship problems are cited as top 5 causal factors for poor academic / work performance increase in divorce rates and mental illness.

• 50% of calls to other help lines are pertaining interpersonal issues.


Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )


Connecting to %s